Did anyone notice how confusing it was to read the simple words "Customer Service"? Apparently, it's just as hard to read as it to deliver. This last week, I had back to back examples of what NOT to do when it comes to the customer. You remember them?
The ones that keep the "Yes, were open" sign lit or that put food on the family table? Whether your a business owner or consumer, you expect the words "customer service" to rein true at the end of an issue. I have worked in customer relations for
over thirty years. Since I was sixteen, I was taught how important the customer was and what their loyalty can mean to a business. However this last week, I had three people show me otherwise. For example...
- "Man, that sucks to be you, but I can't help you. We're slammed today".
- "Sorry, the patch design wasn't what you wanted. We can't refund your money since we did the work already and it covers the cost of materials and time spent. I can have them make you another, but it will cost another upfront fee"?.
- "Mam, how long have you been waiting? (45 minutes) I am so sorry you have to wait. That's what the problem is around here. OK, have a seat and we'll get to working
on your order".
Un-believable! All we can do as a receiver of a badly thrown pass, is to make sure we don't pass that behavior onto others. When I came aboard Agent509, I saw the value
they hold for their customers. We believe in quality over quantity which allow us to focus on the smallest of details. We walk the talk in everything we do. If your in the market for some great customer service, give Agent509 a call and we'll give you
the grand tour! Thanks for viewing our site. See you again soon~